How come i cant call virgin radio?

im trying sooo soo sooo hard to win those bon jovi tickets for july 21st at the rogers centre and i call the contest number - 416-872-9999 (even with a 1 since its long distance for me- i live in brantford) and its like those beeping sounds that means like its busy and it just goes blanc after about 4 times and its frusturating cause i cant even attempt to win the tickets to the most awesome band of all time :(